Dr. Aditya Ingle is the Pathologist and Proprietor at Aditya Pathology — established in 2009, in Pune. Prior to using LiveHealth, Aditya pathology used a traditional approach that included just report printing using a tool and rest was taken care of by the staff manually.
Frequent occurrences of errors in report printing and lack of attention from customer support team to resolve the issue, prompted Dr. Ingle to evaluate other softwares. Moreover, with increasing no. of patients and doctors embracing newer technologies and choosing mobile-ready services for their daily activities, Dr. Ingle decided to move to a cloud-based solution.
Aligning the staff and all stakeholders with LiveHealth
Aditya Pathology went all in and put its entire operations on LiveHealth. This streamlined their operations and enabled faster and smoother management. From smooth on-boarding, staff training to hand-holding provided by support team through all these 4 years, client support team has now become the most-liked aspect of LiveHealth for Aditya Pathology.
“A very positive point about LiveHealth is your support system. Anyone from my lab can give you a message about the problem we’re facing & within a matter of time you people respond & it gets solved within 1 or 2 hours.”
Aligning other stakeholders such as patients, referral doctors and other businesses has also been equally easier for Aditya Pathology. With Referral Logins, Collection Centre Logins, Report View Logins, assigned to respective stakeholders Dr. Aditya now manages business with them remotely and with utmost ease. Keeping them updated on the status of samples/ reports and delivering the final results with just a click of a button is easier than ever before for Aditya Pathology.
2X workload manageable with same staff
With all operations automated, managing and growing business becomes easier. Aditya Pathology is now equipped to manage greater workload without having to increase the staff. Dr. Ingle is now confident on this-
“As the paperwork has reduced, my staff can handle more workload. Even if there is double the workload, my staff can handle it very easily.”
Eliminating Logistics Time and Reducing Paper cost
With automated communications for doctors, patients and other businesses,Aditya Pathology now no longer dispatches the reports to the doctors manually. Patients do not have to come to the laboratory to collect their reports.
“Reports are available over the net, over mobile for patients. Most of them now don’t come to collect reports, so 30–40% reduction in paper cost is there.”
While auto-communication keeps them updated with real-time updates about the report status, the final report gets delivered as soon as it is ready on the LiveHealth App. This has significantly helped Dr. Ingle save his costs on dispatch of reports to other businesses and has reduced expenses incurred in report printing.
“I can give access to hospitals and other attached labs, so that they can see the reports as soon as they are ready and take a print-out at their end. This eliminates my logistics time.”
Successful reduction in TAT by 40%
Auto-generated reports with interfaced machines, automated communications for all stakeholders, and auto-delivery of reports has enabled Aditya Pathology reduce TAT remarkably. Here’s what he has to say about it -
“30–40% reduction in TAT is there. The entire system is barcoded now, so the time consumed in reporting is reduced, manual errors are reduced.”
Mobility in Operations
It’s imperative to track a laboratory business to identify leakages and streamline operations. With LiveHealth, Dr. Ingle now has a greater control on his laboratory without having to spend hours keeping track on the day-to-day activities.
“I can access it from my mobile, from my home computer or in the lab, so it gives me access to the lab 24X7.”
LiveHealth has changed the traditional way of managing the laboratory for Aditya Pathology. With reduced TAT, leakages and expenses, Dr. Aditya Ingle is now able to see the desired ROI from his laboratory.